Frequently Asked Questions

Our process has six clear stages. Discovery Call: we learn about your business, your goals, and what you need. Proposal: you receive a detailed plan with clear scope and pricing. Design: we create mockups and designs for your approval. Build: we develop the website with regular check-ins so you can see progress. Launch: your site goes live after thorough testing. Support: ongoing maintenance, monitoring, and updates. You are involved at every stage and nothing goes live without your sign-off.

Yes, always. We offer a completely free, no-obligation discovery call where we learn about your business, discuss your goals, and give you honest advice on the best approach. If we think you do not need a full website, we will tell you that. If a simpler solution would serve you better, we will recommend it. There is never any pressure to commit.

Most websites take 4 to 8 weeks depending on the complexity and how quickly you can provide content and feedback. A simple brochure site can be ready in as little as 3 weeks. Larger projects with custom features, e-commerce functionality, or web applications typically take 8 to 12 weeks. We always provide a realistic timeline upfront and keep you updated on progress throughout.

Both. We are based in Ipswich, Suffolk, and we genuinely prefer meeting our clients in person when possible. There is no substitute for sitting down face to face, understanding your business, and building trust over a cup of coffee. That said, we also work remotely with clients across the UK and internationally using video calls, screen sharing, and regular updates. The quality of work is the same either way.

We are based in Ipswich and serve businesses across Suffolk, including Felixstowe, Woodbridge, Stowmarket, Bury St Edmunds, Hadleigh, and beyond. We also work with clients across the whole of the UK and internationally. Local businesses get the added benefit of in-person meetings, local market knowledge, and a genuine understanding of the Suffolk business community.

Absolutely. After your free discovery call, we put together a detailed proposal outlining exactly what we will build, the timeline, the technology we will use, and the cost. You review the proposal in your own time with no obligation to proceed. We want you to feel completely confident and informed before making any commitment.

Our packages start from £799 for a basic starter website. Most small businesses invest between £1,350 and £2,500 for a Growth or Premium package which includes custom design, advanced SEO, and post-launch support. Complex projects such as e-commerce platforms, web applications, or AI integrations are quoted individually based on scope. We are always transparent about pricing and you will know exactly what you are paying for before any work begins. See our pricing page for full details.

Yes, we understand that cash flow matters, especially for small businesses. We offer flexible monthly instalment plans so you can spread the cost of your website over several months. There is no interest or hidden fees. We will discuss the options during your free consultation and find something that works for your budget.

Managed hosting starts from £14.99 per month. This covers fast UK hosting on AWS, SSL certificate, daily automated backups, security monitoring, uptime checks, performance optimisation, minor content updates, and email support. It is a complete package that keeps your website running safely and smoothly so you can focus on your business.

Our managed hosting includes: enterprise-grade AWS hosting with 99.9% uptime (the same infrastructure used by Netflix and NASA), SSL certificate (the padlock in your browser), daily automated backups with rapid restore capability, security monitoring and web application firewall, performance optimisation, uptime monitoring with instant alerts, domain registration and renewal, minor content updates, and priority email support with fast response times. We also offer training sessions so you can confidently make your own updates if you prefer. It is a complete, worry-free package.

We take a deposit (typically 50%) to get started, with the remaining balance due on launch. For larger projects, we arrange milestone-based payments tied to specific deliverables, so you are never paying for work that has not been completed. You always see real progress before the next payment is due.

None. The price we quote is the price you pay. Domain registration is included in all our packages. The only potential additional costs are third-party services such as premium email hosting or specialist plugins, and we will advise you on these upfront. If the scope changes during the project, we discuss it with you first and agree on any adjustments before doing the work.

Every website we build is bespoke. We do not use off-the-shelf templates or drag-and-drop page builders. Each site is designed specifically for your business, your brand, and your customers. This means your website will be unique, faster, more secure, and better optimised for search engines than any template-based site could ever be.

Yes, always. We use a mobile-first design approach, meaning we design for phones and tablets first, then scale up to desktop. Over 60% of web traffic now comes from mobile devices, and Google prioritises mobile-friendly websites in search results. Your website will look and work brilliantly on every screen size, from the smallest phone to the largest monitor.

Yes. Absolutely. We believe you should be in control of your own website. We provide a dedicated training session where we walk you through everything, plus simple guides you can refer back to. You will be able to update text, images, blog posts, and more with confidence. If you would rather we handle changes for you, that is included in our hosting plans. We can also make larger changes or additions at any time with a quick turnaround. It is your website and you are never locked in or dependent on us.

Yes. We build online shops using WooCommerce, Stripe, PayPal, and other payment integrations depending on your needs. We handle product setup, payment configuration, shipping rules, tax settings, inventory management, and everything else you need to sell online. From small boutique shops with a handful of products to larger catalogues with hundreds of items, we have you covered.

SEO is included as standard in all our packages. Every website gets proper page titles, meta descriptions, heading structure, fast loading speeds, mobile responsiveness, XML sitemaps, schema markup, and clean semantic code. We have a particular focus on local SEO for businesses in Ipswich, Felixstowe, and across Suffolk. We have helped clients achieve number one rankings for competitive local search terms. For businesses wanting more, our Growth and Premium packages include advanced SEO strategy.

Yes, we regularly redesign websites that have outgrown their original design, are not performing well, or simply look dated. We assess your current site, identify what is working and what is not, preserve any existing SEO value, and build you something that properly represents your business today. We can show you before-and-after examples from previous redesign projects during your consultation.

Yes, 100%. Once the final payment is made, the website and all its content, design, and code belong to you. There is no lock-in and no proprietary systems. If you ever want to move to a different host or work with a different agency, we will help you with the transition. Your website is yours, full stop.

We choose the right tool for the job. For most business websites, we build on WordPress because it is reliable, well-supported, and easy for you to manage. For clients who need more power, custom functionality, or web applications, we build with Python and Flask. We also work with WooCommerce for e-commerce and various other technologies as needed. We will recommend the best approach for your specific situation during your consultation.

Yes. Beyond standard websites, we build full web applications including dashboards, client portals, data platforms, booking systems, CRM tools, and custom business software. Our in-house platform Companies Hub is a great example of the kind of data-driven applications we build. If you have a complex idea or need a bespoke system for your business, we can build it.

Yes. We offer AI-powered solutions including intelligent chatbots, automated invoice and document processing, workflow automation, data analysis tools, and custom AI integrations. AI is not just a buzzword for us. We use it daily in our own business and build practical, cost-effective AI solutions that save our clients real time and money. We can show you demos during your consultation.

Yes. We set up and optimise Google Business Profiles for our clients, ensuring your business appears correctly in local search results, Google Maps, and the local pack. This is especially important for local businesses in Ipswich, Felixstowe, and across Suffolk. A well-optimised profile with proper categories, photos, and regular updates can significantly increase local enquiries and foot traffic.

We host all client websites on Amazon Web Services (AWS), the same infrastructure used by Netflix, the BBC, Airbnb, and thousands of enterprise businesses worldwide. This gives you enterprise-grade reliability, 99.9% uptime, global content delivery, robust security, and the ability to scale if your business grows rapidly. It is significantly more reliable and faster than budget shared hosting.

Getting started is easy. You can fill in our contact form, send us a WhatsApp message, give us a phone call on +44 7743 698572, or email hello@juicewebsolutions.co.uk. We will arrange a free discovery call to learn about your business and discuss what you need. No commitment, no pressure, just an honest conversation about how we can help.

At a minimum, we need an understanding of your business, who your customers are, and what you want the website to achieve. Ideally you would also have your logo, brand colours, and some photos ready. If you do not have content, images, or branding sorted yet, do not worry. We can help with all of that, including copywriting, photography sourcing, and brand development. We will guide you through exactly what is needed at each stage.

This depends on your package, but most of our plans include unlimited revisions during the design phase. We want you to be completely happy with the result. Our process involves regular check-ins and approval stages, so changes tend to be small and manageable rather than a complete overhaul at the end. We work collaboratively with you until it is right.

We do not disappear. Depending on your package, you get 30 or 60 days of post-launch support for any tweaks, fixes, or adjustments. After that, our managed hosting plan covers ongoing maintenance, security monitoring, daily backups, and minor content updates. We also offer ongoing digital strategy support, SEO monitoring, and quarterly performance reviews if you want help growing your online presence over time.

Our core focus is on websites, web applications, and AI solutions. We do not currently offer full social media management as a standalone service, but we can advise on social media strategy, help you set up and optimise your profiles, and ensure your website integrates properly with your social channels. For dedicated social media management, we can recommend trusted local specialists in Suffolk who we have worked with.

Yes. All our managed hosting plans include ongoing support covering security updates, performance monitoring, daily backups, and minor content changes. For larger ongoing needs such as new features, additional pages, or marketing campaigns, we offer retainer packages or ad-hoc work at agreed rates. You are never left on your own after launch. We are a phone call or email away whenever you need us.

We work until you are. Our entire process is designed to catch any issues early through regular check-ins, design approvals, and feedback sessions at every stage. If something is not right, we fix it. We have never launched a website that a client was not happy with, and we are not about to start. Your satisfaction is genuinely our priority, and we stand behind our work completely.

Yes. Juice Web Solutions is based in Ipswich, Suffolk. We are a local business serving other local businesses. We know the area, we understand the local market, and we are always available for in-person meetings. Being local means we can build genuine relationships with our clients rather than being a faceless agency on the other side of the country.

Yes, absolutely. We work with businesses in Felixstowe, Woodbridge, Stowmarket, Bury St Edmunds, Colchester, Needham Market, Hadleigh, and right across Suffolk and East Anglia. Felixstowe is just a short drive from our base in Ipswich, so in-person meetings are easy to arrange. We understand the local economy and can help your business stand out in your area.

Yes, and we actively encourage it. We find that meeting in person makes a real difference, especially at the start of a project. It helps us understand your business better, see your working environment, and build trust. We are based in Ipswich and happy to meet at your premises, a local cafe, or a co-working space. For clients further afield across the UK, video calls work brilliantly too.

Yes, small businesses are our speciality. We understand the challenges of running a small business because we are one ourselves. We know that budgets are tight, time is limited, and every pound spent needs to deliver a return. That is exactly why we offer flexible pricing, payment plans, and solutions that are tailored to small business needs rather than enterprise budgets.

We work with all sorts of businesses and have never turned away a project based on industry. Our portfolio includes martial arts gyms, beauty salons, nurseries and childcare providers, tradespeople (plumbers, painters, decorators, builders), hospitality venues, professional services, education providers, motorsport businesses, artists and creatives, e-commerce retailers, and even global mining operations. If you have a business that needs a digital presence, we can help.

Yes, absolutely. Social media is great for visibility and engagement, but you do not own it. Algorithms change without warning, accounts get hacked or banned, and platforms come and go. We have seen local businesses in Suffolk lose their entire online presence overnight because of a hacked Facebook account. Your website is the one digital asset you truly own and control. It is your always-on shopfront that works for you 24 hours a day, 365 days a year.

Three things set us apart. First, we build bespoke websites from scratch, never templates. Your business is unique and your website should be too. Second, we are genuinely technical. We do not just design pretty pages. We build proper web applications, AI solutions, and data platforms. Third, we care about results, not just aesthetics. We measure success by whether your website actually generates enquiries and revenue for your business, not just whether it looks nice.

Yes. Security is built into everything we do. Every website we build and host includes an SSL certificate (HTTPS), a web application firewall, security headers, daily automated backups, regular software updates, and proactive monitoring. We stay on top of vulnerabilities and patch them before they become problems. We take security seriously because your business reputation depends on it.

We build all websites with GDPR in mind. This includes compliant privacy policies, cookie consent notices, secure contact forms with proper data handling, and clear information about how visitor data is collected and used. We can also advise on your broader GDPR obligations as a business. If you collect customer data through your website, we make sure it is done correctly and lawfully.

Yes. All websites on our managed hosting receive daily automated backups stored securely on AWS in a separate location from your live site. We keep multiple backup versions so we can restore your site quickly to any recent point if anything ever goes wrong. Backups are one of those things you never think about until you need them, and we make sure they are always there when you do.

We use automated uptime monitoring that alerts us immediately if your website goes offline. We aim to respond within the hour during business hours and have your site back up as quickly as possible. Hosting on AWS gives us 99.9% uptime reliability, so downtime is extremely rare. When it does happen, we are on it straight away and will keep you informed throughout.

Domain registration is not included in our packages (it typically costs £10 to £15 per year), but we will help you choose, register, and configure the right domain name for your business. If you already have a domain, we will work with that. We always register the domain in your name so you own it completely. We can also manage DNS settings, email configuration, and domain renewals on your behalf if you prefer.

Yes, and we have a strong track record of doing so. We focus on technical SEO (site speed, mobile performance, clean code, schema markup), on-page SEO (titles, descriptions, headings, content strategy), and local SEO (Google Business Profile optimisation, local keywords, location-specific pages, citation building). We have helped clients in Ipswich and across Suffolk achieve number one rankings for competitive local search terms. We can discuss a tailored SEO strategy during your consultation.